I had big ideas for Christmas this year. I even got on it early and ordered the items to make my gifts back in August! And then everything turned very ugly very fast. So my plan was to get test tubes, make infused vodkas and glass etch the test tubes with a phrase and then an icon for the vodka inside. For this, I needed to get a vinyl cutter so that I could cut out the designs and then use the cut vinyl as a template for my glass etching. Sounds easy enough. I began researching my purchase months ago, trying to decide which vinyl cutter would be best suited for my Mac and designing with Adobe Illustrator cs4. Most of the ones that I found were well into the $600-$800 range. WAYYYYY to much for me to justify for only making Christmas presents. Then, I came across US Cutter, they had a wide variety of small “scrapbooking” vinyl cutters which is exactly what I was looking for. I ended up calling the company, asking a lot of very specific questions to make sure that the Raindrop model would work for me and do everything I needed it to do. After being assured that it would, I placed my order and waited anxiously like I was sitting on lava. The day finally came and I received my vinyl cutter in the mail. I got home, got everything out, set up, read the directions and plugged it in. There is no way in hell to get this thing to work with a Mac. After trying numerous times to upload the image I made, the software would crash, it didn’t have a plugin for the vinyl cutter I purchased, the drivers it DID come with, were on a mini disk, which will not be read in any new mac. After emailing the company about my frustration, they asked me to call them, which I did the next day. I told them that I wanted to return my Raindrop vinyl cutter and exchange it for the Graphtec Craft Pro, which they also sell on their site and after much more research, I found that it has a plugin, for the mac, for Illustrator cs4. When I called the company and told the guy my plan, he argued with me that that cutter will not work with my computer and that the only software you can use with it is the software they supply. After telling him the link and telling him that it will work, he finally realized he was wrong. Then I told him that I would like to exchange the cutter that I bought for the more expensive one that would work with my computer, but I did not want to pay the 20% restocking fee. He told me that he thought that would be possible, but he needed to talk to a manager. After holding for 20 minutes, he came back to me and said he would call me back in 10 minutes. No call. The next day was Thanksgiving and I wasn’t able to contact them again until yesterday. When one email and a phone call went unanswered, I tried again. Finally, this morning I received an email that of course I can return the cutter and purchase the other one, but I was still subject to the 20% restocking fee. Their return policy is 15 days from the day you receive the cutter, which would put that date at today. So pretty much they jerked me around until I am no longer able to return the cutter.
So that ordeal was frustrating, and when I say frustrating, I mean it in the most angry, irritated and disgusted way possible.
So before the ordeal with the cutter, I decided I would just try to do some glass etching on the test tubes just to see how it would go. I use Armor Etch, and have for years and love it. It is a wonderful product and gives high quality, beautiful results. But it doesn’t work with pyrex. I didn’t realize that the test tubes that I bought (250 of them) were pyrex. So after leaving the Armor Etch on the test tubes for 5 minutes, it just washed off like dry erase marker. Feeling sure that if I left it on longer it would work, I applied another layer and left this on for 45 minutes. Washed off and again, the glass was untouched. So now, I am defeated. I am vinyl cutter less, etched glass less and sad :(
So I think my back up plan is going to be to get small eye hooks and screw them into the top of the corks in the test tubes, and tie a string to a thin sheet of paper and just print the tags on the paper. It really doesn’t give the same effect, but I have lots and lots of flavored vodkas and test tubes and they need to go to good homes.
So, to sum up this rant, NEVER, I mean NEVER buy anything from US Cutter, and remember that you can’t glass etch pyrex. Lesson learned. I’ll keep you updated on the status.
UPDATE TO THIS POST 1/10/10
So I was able to return the cutter and get a refund, less the 20% restocking fee. I still haven’t found a new vinyl cutter, so if anyone has a place that they have used and had good luck, I would love to hear your experience. Also, thank you to everyone who has commented on their experience with either US Cutter or other suppliers. I am so happy that I can give you my experience and I hope it helps with your Vinyl Cutter Searches!



